Lean app controls
Account login, role-based admin access, HttpOnly sessions, security headers, request size limits, public endpoint rate limits, and separate clinic workspaces.
Security pageTrust Center
Built for clinic pilots that need speed, consent, and clean boundaries.
Smart Clinic Reception AI is designed for HIPAA/GDPR-conscious intake and scheduling workflows. It should not diagnose, provide clinical advice, promise treatment results, or quote final insurance/pricing outcomes.
Consent-first follow-up
Public forms require consent, store consent metadata, use opt-out text, and keep human review enabled by default before patient-facing SMS automation.
Anti-spam pagePHI caution
Designed to support HIPAA/GDPR-conscious workflows with intake boundaries, consent capture, staff review, and PHI caution before production use. BAA available for eligible clinics before production PHI workflows. For production use involving protected health information, use vendors and contracts that support the required healthcare privacy obligations.
Compliance pageProduction checklist
- Customer agreement and privacy terms approved by counsel.
- DPA and BAA available for eligible clinics where the clinic's legal context requires them.
- Twilio/phone registration and opt-out handling configured.
- Razorpay card checkout and webhook confirmation connected.
- Cloudflare D1 storage, backups/export process, and environment secrets configured.
- Clinic-approved scripts loaded before any campaign starts.
Client proof pack
- Trust Center link for pre-sales review.
- Free audit form with consent capture.
- ROI calculator for conservative clinic-specific estimates.
- Security and compliance pages with official references.
- Admin view for audit requests and account oversight.
- Live dashboard showing only real clinic data.
Common questions
Does the AI give medical or clinical advice?
No. The assistant handles intake, reminders, scheduling, and summaries only. It does not diagnose, give clinical advice, make treatment decisions, promise pricing, or promise insurance coverage. Those questions are routed to your staff.
Do patients get messaged automatically?
Human review mode is enabled by default, so staff can approve follow-up before it reaches a patient. Every outbound message supports opt-out.
What happens if the AI drafts a wrong response?
The AI drafts intake and follow-up messages for staff review. Your team can edit, reject, or approve every patient-facing response, and clinical, pricing, or insurance-sensitive questions are routed back to staff.
What happens before we share patient data?
The free audit reviews public workflow signals first. No patient data is needed to see where leads are leaking. Production PHI workflows are scoped only after agreements, access, and staff rules are approved.
Does it connect to Dentrix, Cleardent, or other PMS systems?
Integration planning is available for custom and Enterprise rollouts. Most pilots start with web forms, website lead capture, and manual lead entry (including missed-call leads your staff log), with staff-approved messaging, before PMS or CRM connections are scoped.
Can staff approve every message?
Yes. Human review mode is enabled by default, so staff can approve, edit, or reject AI drafts before patient-facing messages are sent.
How do SMS opt-outs work?
Outbound SMS includes opt-out language, and STOP-style replies are treated as opt-outs so follow-up can pause and staff can review the conversation.
How fast can a clinic launch?
A pilot can start after the free audit, approved scripts, consent language, messaging setup, and staff handoff rules are confirmed. Timing depends on lead sources and integration scope.
What happens if we cancel?
Each checkout payment purchases 30 days of access and does not renew automatically. If you do not manually renew, the workspace returns to the Free plan at expiry. Refund requests depend on onboarding progress, third-party costs, and the Terms.
Is this ready for protected health information?
The workflow is HIPAA/GDPR-conscious by design: it keeps intake and scheduling boundaries, consent capture, staff review, and PHI caution visible. BAA available for eligible clinics before production PHI workflows. For production use involving protected health information, use vendors and contracts that support the required healthcare privacy obligations. See the DPA and Compliance pages.
Support
Need something reviewed before you launch?
Reach the team for security questions, DPA/BAA requests, PMS integration planning, or a walkthrough of the workflow safeguards at connect@smartclinicreception.online.